Return & Refund Policy

Last updated: June 25, 2025

We create all of our fashion products (including tops and lingerie) individually and on demand. For that reason, we do not accept returns or offer refunds unless there is a confirmed defect or damage.

1. Damaged or Defective Items

If your item arrives with a manufacturing defect or is damaged during shipping, please contact us within 7 days of the estimated delivery date at: clair1fashion@gmail.com.

In your message, please include:

Your order number
A clear photo showing the issue
A brief description of the problem

Once we verify the issue, you may choose between:

A replacement item

A store credit valid for future purchases on our website.

Please note, we do not offer refunds under any circumstances.

2. What Is Not Eligible for Refund or Replacement

We do not issue refunds or accept returns in the following cases:

Buyer’s remorse or change of mind
Incorrect size, color, or product ordered by the customer
Delays in shipping that are outside of our control
Lost items not reported within 7 days of the expected delivery date

Please check your order carefully before confirming your purchase.

3. Store Credit Policy

If a replacement is not possible, we may issue a store credit (in the form of a discount code) that can be used for future purchases.

Credits are not transferable or redeemable for cash unless required by law.

4. Final Decision

All return and refund requests are subject to our review. We reserve the right to decline a request that does not meet our policy requirements.

5. Need Help?

Please contact us with any concerns at: clair1fashion@gmail.com

We aim to respond within 1–2 business days.